Terms and Conditions

Please read these Terms and Conditions carefully before making a purchase. By accessing or using our website and purchasing our products, you agree to be bound by the following terms:

1. Returns and Refunds

• Our return and refund policy is valid for 30 days from the date of purchase. After 30 days, we are unable to offer a full refund or exchange.

• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

• A receipt or proof of purchase is mandatory for processing any return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Perishable goods (e.g., food, flowers, newspapers, magazines)

• Intimate or sanitary items

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Downloadable software products

• Certain health and personal care items

3. Partial Refunds

Partial refunds may be granted in the following cases:

• Items with visible signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

• Items not in their original condition, damaged, or missing parts not due to our error

• Returns made after 30 days of delivery

4. Refund Processing

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed and credited to your original method of payment within a few business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First check your bank account

• Contact your credit card company and your bank, as processing times may vary

• If you’ve done the above and still haven’t received the refund, please contact us at {email address}

6. Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

7. Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, please email us at {email address} and send the item to: {physical address}

8. Gifts

• If the item was marked as a gift during purchase and shipped directly to you, you will receive store credit for the value of your return.

• If the gift was not marked or was sent to the purchaser first, the refund will be issued to the gift giver.

9. Return Shipping

• Returns must be sent to: {physical address}

• Return shipping costs are borne by the customer and are non-refundable

• If a refund is issued, return shipping costs may be deducted from the refund amount

• We recommend using trackable shipping or purchasing shipping insurance for high-value items. We do not guarantee receipt of returned items.

10. Contact

For any questions regarding refunds, returns, or exchanges, please contact us at info@fortgenoverseas.com